Dase luxury lodge Privacy Policy

Effective Date: March 2026

1. Introduction

Dase luxury lodge values your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, why we process it, and your rights. This policy applies to all Dase luxury lodge services, including our website, booking platform, kitchen ordering system, and all related hotel services.

2. Information We Collect

We collect the following categories of information:

Account information: name, email address, phone number, password, and profile image.
Booking information: check-in/out dates, room preferences, number of guests, special requests, and booking history.
Payment information: billing details, payment method (cash, transfer, card, Paystack), transaction records, and invoice history through our secure payment partners.
Kitchen order information: food orders, preferences, dietary restrictions, and order history.
Identification information: government-issued ID (for verification purposes when required).
Communications: messages, feedback, inquiries, and dispute submissions.

3. How We Use Your Information

Your information is used to:

Create and manage your Dase luxury lodge account.
Process room bookings, reservations, and cancellations.
Handle kitchen orders and food delivery requests.
Process payments, generate invoices, and manage billing.
Verify guest identity during check-in and for security purposes.
Send booking confirmations, reminders, and important updates.
Respond to your inquiries, requests, and special accommodations.
Improve our services, personalize your stay, and enhance guest experience.
Detect and prevent fraud, ensure security, and comply with legal obligations.
Send promotional offers and updates (with your consent).

4. Sharing of Information

We do not sell your personal information. We may share information only:

With payment processors (Paystack) and banks for secure financial transactions.
With hotel staff for purposes of fulfilling your booking and service requests.
With regulatory authorities when required by Nigerian law or court order.
With third-party service providers who assist in hotel operations (subject to confidentiality agreements).
With your explicit permission for specific services or integrations.

5. Data Security

We implement strong administrative, technical, and physical safeguards to protect your personal information. These include encrypted databases, secure socket layer (SSL) technology, access controls, and regular security audits. While we strive to protect your data, no online system is completely secure. We encourage guests to use strong passwords.

6. Data Retention

Dase luxury lodge retains your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking and transaction records may be retained to comply with Nigerian tax and financial regulations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information held by Dase luxury lodge.
Correct inaccurate or incomplete information.
Request deletion of your personal information (subject to legal obligations).
Object to or restrict certain processing activities.
Data portability to receive your data in a structured format.
Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the information provided in Section 11.

8. Third Party Services

Dase luxury lodge integrates with trusted third-party partners including Paystack for payment processing. These services have their own privacy policies, and we encourage you to review them separately. We are not responsible for the privacy practices of external services.

9. Children

Dase luxury lodge's services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

support@daseluxurylodge.com
+234 800 000 0000
Dase luxury lodge, Oyo, Oyo State, Nigeria